Privacy Policy

Information we collect

When you use our quote form, we collect the details you enter: your name, phone number, email address (optional), suburb, the service you need, your project details, and any photos you choose to attach. If you call, text, email or message us on Facebook or Instagram, we keep the details you share with us that way too.

When you visit the website, some technical information is collected automatically, such as your IP address, browser and device type, and the pages you view. This comes from our website host’s standard logs and from Google Analytics (see “Cookies & analytics” below).

How we use your information

We use the information we collect to:

• respond to your enquiries and prepare quotes;
• plan, carry out and manage the work you request;
• maintain our business and warranty records; and
• operate, secure and improve our website.

We don’t add you to any marketing mailing list.

How your enquiry reaches us

When you send the quote form, it goes through a small website function run on our host, Netlify, and is emailed to us at enquiry@becksbathrooms.com.au using the email delivery service Resend. A copy of each enquiry is also sent to JB Digital Barossa, the local business that built and looks after this website, so they can check enquiries are arriving and fix any problems. The email is sent from a JB Digital Barossa address, and our replies go straight to you. A delivery record of the enquiry (your name, contact details and message) is kept in JB Digital Barossa's secure client portal, hosted by Supabase in Sydney, Australia, so a failed delivery can be resent. If you give us an email address, you'll get an automatic email confirming we've received your request.

Every submission is automatically screened for spam (such as a hidden field, timing checks, a shared blocklist and a spam score). Anything that looks like spam is held for review by JB Digital Barossa rather than passed on to us.

Disclosure of information

We do not sell or rent your personal information. We only share it with the service providers described in this policy (website hosting, email delivery, our web developer, and Google for analytics), with trade partners directly involved in your project where that’s needed, or where we are required or permitted to do so by law.

Some of these providers (including Netlify, Resend, Google and Meta) store or process data outside Australia, including in the United States. We use them because they are established services, but we can’t control where they hold data.

Cookies & analytics

We use Google Analytics to understand how people use the website, for example which pages are viewed, roughly where visitors are (to city level), what device they use and how they found us. Google Analytics sets first-party cookies in your browser (named _ga and _ga_…) when the page loads. We also record simple actions, such as taps on our phone number, email, directions or quote buttons, starting a form and a successful enquiry, but never what you type into a form. Google Signals and advertising features are turned off, and analytics data is kept for 14 months. We use the reports to improve the site, not to identify individual visitors. You can block or delete cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout, and the site will still work.

Embedded content

Some pages show content loaded from other services: a Google Map on the home and contact pages, and our Facebook page feed on the contact page (from Meta). Fonts are served from our own website. When the map or Facebook feed loads, your browser connects to Google or Meta, which may record your IP address and set their own cookies under their own privacy policies.

Enquiry forms and follow-up

When you type your email address or phone number into an enquiry or quote form on this website, we save what you have entered so far (your name, contact details and the details of your enquiry), even if you do not press send. We do this only so that Becks Bathrooms & Tiling can get in touch once to help if your enquiry was interrupted. Any follow-up is made personally, never automatically, and we will contact you no more than once about that enquiry. A short notice under each form explains this. We never save passwords or payment details. If you clear the form, or tap “Clear” under it, what you typed is deleted. If you do send the form, the unsent copy is deleted straight away. Otherwise, saved details are deleted automatically after 90 days. They are stored securely in Australia by our website provider, JB Digital Barossa, in its client portal (hosted by Supabase in Sydney), and are not sold, shared or used for marketing lists. To see or delete anything we hold about you, or to ask us not to contact you, email enquiry@becksbathrooms.com.au and we will action it promptly.

Security & retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We keep it only for as long as necessary to fulfil the purposes above or to meet our legal obligations, after which it is securely deleted or de-identified. As a guide, unsent form details are deleted after 90 days at most, Google Analytics data is kept for 14 months, and enquiries and job records are kept for as long as we need them to quote, carry out and warranty the work and to meet our tax and record-keeping obligations.

Accessing & correcting your information

You may request access to the personal information we hold about you, or ask us to correct or delete it, at any time, by contacting us using the details below. We may need to keep some records where the law requires it. If you have a concern about how we have handled your information, please contact us first so we can try to sort it out. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

For any privacy questions or requests, contact Becks Bathrooms and Tiling by phone on 0434 352 798 or by email at enquiry@becksbathrooms.com.au.